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@ Layer3.news
2025-05-29 23:12:43
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VET COMPLAINT PROCESS IN UK OFTEN ‘STACKED AGAINST PET OWNERS’
https://i.guim.co.uk/img/media/695f0b721a96c74dccbcf65bff545a05eecc88a5/142_0_3292_2634/master/3292.jpg?width=140&quality=85&auto=format&fit=max&s=fc448f47e7f8e5331e328cadfd0ce0be
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✍️ A leading consumer body, Which?, has found that Britain's pet owners often face difficulties when complaining about their vets due to an ineffective complaints system.
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👉 Pricing was the most common issue raised by pet owners, with over half saying the price of care or treatment was excessive.
👉 Quality of care and customer service were also common issues.
👉 Many pet owners are put off making a complaint due to lack of confidence in the process or fear of falling out with their vet.
👉 The Veterinary Client Mediation Service (VCMS) is a voluntary scheme, and the Royal College of Veterinary Surgeons (RCVS) has high thresholds for investigating complaints.
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#RocioConcha #StephDrew #world
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